Paul's Update 6/1

Digital Technologies Raise the Stakes in Customer Service

Digital Technologies Raise the Stakes in Customer Service By Dag Fredrik Bjørnland Technology can help companies improve customer service by tracking the channels customers have used and the info...

The Growing Link Between Nutrition and Mental Health — and the Best Foods for It

The Growing Link Between Nutrition and Mental Health — and the Best Foods f... From depression to bipolar disorder, there's mounting evidence that a better diet can stabilize your mood. H...

How Music Affects Your Productivity

How Music Affects Your Productivity By Help Scout

The Serendipitous Encounter

The Serendipitous Encounter Serendipity. I'm a fan. I've written about it before, and for good reason. Serendipitous encounters have...

Innovation Is Not Enough. Consider an Alternative Disruption Path.

Innovation Is Not Enough. Consider an Alternative Disruption Path. While most startups are looking to disrupt an established big business or even an entire industry, Michael Doche...

5 Ways To Respond When Someone Rejects Your Idea

5 Ways To Respond When Someone Rejects Your Idea By Sam Harrison Someone just took aim at your idea. Resist the urge to fire back, then do this instead.

'First National Study of Neighborhood Parks' Finds Few Taking Advantage

'First National Study of Neighborhood Parks' Finds Few Taking Advan... Most neighborhood parks go relatively unused by adult populations and women, giving young children, mostly boys,...

The Five Stages of Team Development

The Five Stages of Team Development Kristin Arnold, professional team consultant, explains the characteristics of Bruce Tuckman's five stages of...